Refund Policy - Academic Courses
Phoenix Institute requires all new students to pay a
non-refundable, nontransferable application fee to apply.
The institute may require a non-transferable $200 deposit after students receive their notification of acceptance. Phoenix Institute uses this deposit to schedule students into classes and programs, so students should work to pay the deposit as soon as possible to secure their spot in the upcoming program. This deposit is applied to the tuition as well for all programs.
The following table outlines refunds that are issued (minus non-refundable fees) to the student at certain parts of their programs based upon the date of withdraw.
For programs shorter than a semester (Less than 15 weeks)
Prior to start of the program
By the end of day 2
By the end of day 5
By the end of day 7
By the end of day 10
After day 10
No Refund Issued
For programs that last a semester or longer
Prior to start of the program
By the end of week 1
By the end of week 2
By the end of week 4
After week 4
No Refund Issued
If a student wishes to withdraw from a program, they should
contact their advisor or program director to obtain access to the withdraw
form. The withdraw form will be submitted to the Office of the President and
distributed to the appropriate offices after review. Refunds are based upon the
date of the official submission of the withdraw form to the Office of the
Withdraws will not be issued if the student is removed from a course due to academic performance or disciplinary action
Payments for tuition are due by the first day of class. If a payment arrangement is made, this will be sufficient as long as the student pays as agreed. If the payment plan is not followed, Phoenix Education Group has the right to collect the full amount remaining towards tuition.
Returned Payment and Late Fees
If a payment is unable to be processed, a $30 fee will be assessed on the account. If a student is paying on their account more than 3 days after a scheduled payment, they will have a $25 late fee assessed.
All accounts must be paid in full prior to the last day of class. Any students that have not paid will be unable to graduate which may delay a student in being able to advance to another program or be unable to test for a national certification. Transcripts and diplomas will also be withheld until the financial obligations have been met. Unpaid accounts may also be turned over to a collection agency if there have been no payments made for 3 months after the end of a program.
Any payments made by a corporate client who has requested an on site educational program is billed based upon the number of students anticipated to be in the class, provided to Phoenix prior to the start of the class. Regardless of actual attendees, the total amount paid will still reflect the anticipated number and no refunds will be provided for students who were anticipated and did not attend class. Companies will retain materials purchased and receive credit for these materials if a future class is preformed.
Refund Policy - Stand Alone Courses
American Heart Association: BLS CPR, HeartSaver Courses
American Red Cross: CPR/First Aid/AED, BLS, Wilderness First Aid, Babysitter
Corporate Training Courses for any of the above courses
Refunds and Cancelations:
You may cancel 24 hours prior to your course and receive a full refund. If you cancel less than 24 hours before your course, you will receive a partial refund of 50% of the total that you paid. If you are a no-show for your course, you can request a refund by e-mailing [email protected] within 24 hours after the scheduled course to receive a 50% refund.
If you would rather transfer your registration, please let our office know and you can have a transfer done to another class date without charge.
Corporate courses that are paid for but not scheduled within 30 days are ineligible for a refund. You can schedule them at any time, but after 30 days you will not receive a refund. The maximum refund given for corporate courses is 25% of the total paid for the course, determined on a case by case basis.
Advanced Courses - Covered Courses:
Any AHA Instructor Course
Any Advanced Level Provider Course - ACLS, PALS, etc
Additional Instructor Courses not previously mentioned
Corporate Training Courses for any of the above courses
Refunds and Cancelations:
Meritize Partnership Legal Information
Meritize Financial, Inc. NMLS ID 1986399 (NMLS Consumer Access https://www.nmlsconsumeraccess.org/)
Terms and Conditions apply.
Meritize branded loan products are educational loans issued by Meritize Lending, LLC**.
Meritize reserves the right to modify or discontinue products and benefits at any time without notice.
To qualify, a borrower must be a U.S. citizen, permanent resident or hold an Employment Authorization Document and meet Meritize’s underwriting requirements. If approved for a loan the actual loan amount, term, payment, and APR amount of loan that a customer qualifies for may vary based on credit determination, state law and other factors. Meritize does not warrant or guarantee any claims made herein, including, but not limited to, gaining admission to a program, concerning the quality or financial strength of any educational institution, securing funding or obtaining employment. Our final loan offer may differ as a result of the school chosen and the associated cost of tuition. Not all schools are eligible for funding.
Meritize does not offer educational loans in the following states: IN, ME, ND, NV, SD, VT, WI, WV, WY, PR. All rights reserved.
**For residents of SC, loan is made by Meritize Financial, Inc.
*Variable rates are subject to change.
The Family Educational Rights and Privacy Act (FERPA) affords eligible students certain rights with respect to their education records. (An “eligible student” under FERPA is a student who is 18 years of age or older or who attends a postsecondary institution at any age.) These rights include:
1. The right to inspect and review the student's education records within 45 days after the day the Phoenix Institute receives a request for access. A student should submit to the registrar, dean, head of the academic department, or program director a written request that identifies the record(s) the student wishes to inspect. The school official will make arrangements for access and notify the student of the time and place where the records may be inspected. If the records are not maintained by the school official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed.
2. The right to request the amendment of the student’s education records that the student believes is inaccurate, misleading, or otherwise in violation of the student’s privacy rights under FERPA.
A student who wishes to ask Phoenix Institute to amend a record should write Kyle Atkins, President and clearly identify the part of the record the student wants changed, and specify why it should be changed.
If Phoenix Institute decides not to amend the record as requested, Phoenix Institute will notify the student in writing of the decision and the student’s right to a hearing regarding the request for amendment. Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing.
3. The right to provide written consent before Phoenix Institute discloses personally identifiable information (PII) from the student's education records, except to the extent that FERPA authorizes disclosure without consent.
Phoenix Institute discloses education records without a student’s prior written consent under the FERPA exception for disclosure to school officials with legitimate educational interests. A school official is typically includes a person employed by the Phoenix Institute in an administrative, supervisory, academic, research, or support staff position (including law enforcement unit personnel and health staff); a person serving on the board of trustees; or a student serving on an official committee, such as a disciplinary or grievance committee. A school official also may include a volunteer or contractor outside of the Phoenix Institute who performs an institutional service of function for which the school would otherwise use its own employees and who is under the direct control of the school with respect to the use and maintenance of PII from education records, such as an attorney, auditor, or collection agent or a student volunteering to assist another school official in performing his or her tasks. A school official typically has a legitimate educational interest if the official needs to review an education record in order to fulfill his or her professional responsibilities for the Phoenix Institute.
Upon request, the school also discloses education records without consent to officials of another school in which a student seeks or intends to enroll.
The right to file a complaint with the U.S. Department of Education concerning alleged failures by the Phoenix Institute to comply with the requirements of FERPA. The name and address of the office that administers FERPA is:
Family Policy Compliance Office
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202
See the list below of the disclosures that postsecondary institutions may make without consent.
FERPA permits the disclosure of PII from students’ education records, without consent of the student, if the disclosure meets certain conditions found in § 99.31 of the FERPA regulations. Except for disclosures to school officials, disclosures related to some judicial orders or lawfully issued subpoenas, disclosures of directory information, and disclosures to the student, § 99.32 of FERPA regulations requires the institution to record the disclosure. Eligible students have a right to inspect and review the record of disclosures. A postsecondary institution may disclose PII from the education records without obtaining prior written consent of the student —
· To other school officials, including teachers, within Phoenix Institute whom the school has determined to have legitimate educational interests. This includes contractors, consultants, volunteers, or other parties to whom the school has outsourced institutional services or functions, provided that the conditions listed in § 99.31(a)(1)(i)(B)(1) - (a)(1)(i)(B)(3) are met. (§ 99.31(a)(1))
· To officials of another school where the student seeks or intends to enroll, or where the student is already enrolled if the disclosure is for purposes related to the student’s enrollment or transfer, subject to the requirements of § 99.34. (§ 99.31(a)(2))
· To authorized representatives of the U. S. Comptroller General, the U.S. Attorney General, the U.S. Secretary of Education, or State and local educational authorities, such as a State postsecondary authority that is responsible for supervising the university’s State-supported education programs. Disclosures under this provision may be made, subject to the requirements of §99.35, in connection with an audit or evaluation of Federal- or State-supported education programs, or for the enforcement of or compliance with Federal legal requirements that relate to those programs. These entities may make further disclosures of PII to outside entities that are designated by them as their authorized representatives to conduct any audit, evaluation, or enforcement or compliance activity on their behalf. (§§ 99.31(a)(3) and 99.35)
· In connection with financial aid for which the student has applied or which the student has received, if the information is necessary to determine eligibility for the aid, determine the amount of the aid, determine the conditions of the aid, or enforce the terms and conditions of the aid. (§ 99.31(a)(4))
· To organizations conducting studies for, or on behalf of, the school, in order to: (a) develop, validate, or administer predictive tests; (b) administer student aid programs; or (c) improve instruction. (§ 99.31(a)(6))
· To accrediting organizations to carry out their accrediting functions. (§ 99.31(a)(7))
· To parents of an eligible student if the student is a dependent for IRS tax purposes. (§ 99.31(a)(8))
· To comply with a judicial order or lawfully issued subpoena. (§ 99.31(a)(9))
· To appropriate officials in connection with a health or safety emergency, subject to § 99.36. (§ 99.31(a)(10))
· Information the school has designated as “directory information” under § 99.37. (§ 99.31(a)(11))
· To a victim of an alleged perpetrator of a crime of violence or a non-forcible sex offense, subject to the requirements of § 99.39. The disclosure may only include the final results of the disciplinary proceeding with respect to that alleged crime or offense, regardless of the finding. (§ 99.31(a)(13))
· To the general public, the final results of a disciplinary proceeding, subject to the requirements of § 99.39, if the school determines the student is an alleged perpetrator of a crime of violence or non-forcible sex offense and the student has committed a violation of the school’s rules or policies with respect to the allegation made against him or her. (§ 99.31(a)(14))
· To parents of a student regarding the student’s violation of any Federal, State, or local law, or of any rule or policy of the school, governing the use or possession of alcohol or a controlled substance if the school determines the student committed a disciplinary violation and the student is under the age of 21. (§99.31(a)(15))